In Tulum (Tulum City Center)

A stay at Biwa Tulum places you in the heart of Tulum, a 4-minute drive from Gran Cenote and 8 minutes from Cenote Manatí. This 4-star hotel is 3.7 mi (6 km) from Playa Paraiso and 4.4 mi (7.2 km) from Tulum Mayan Ruins.

Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access and concierge services. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).

Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Useful informations

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Onsite parties or group events are strictly prohibited
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 5:00 PM. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

• Pool access available from 6:30 AM to 10:30 PM.
• Only registered guests are allowed in the guestrooms.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.

Other things you would like to know

Pets not allowed
Contactless check-out is available
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless check-in is available
No cribs (infant beds) available
Events/parties not allowed
Commonly-touched surfaces are cleaned with disinfectant
Number of buildings/towers - 1
Year Built - 2017
Total number of rooms - 14
Number of floors - 3