In Cancun (Zona Hotelera)

With a stay at Grand Royal Lagoon in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Tortuga Beach and Cancun Convention Center. This hotel is 3 mi (4.8 km) from La Isla Shopping Mall and 7.5 mi (12 km) from Delfines Beach.

Stay in one of 34 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Featured amenities include limo/town car service, express check-in, and express check-out. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

At Grand Royal Lagoon, enjoy a satisfying meal at the restaurant.

Useful informations

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 18 years old
• This property accepts credit cards and debit cards; cash is not accepted
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

• Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
• This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
• 
  

Other things you would like to know

Service animals not allowed
Pets not allowed
Gap period enforced between guest stays - 48 hours 48 hours
Shield between guests and staff in main contact areas
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Social distancing measures are in place
Guest accommodation is sealed after cleaning
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico) National Guidelines for reopening Tourism (Mexico)
Cashless transactions are available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Electrostatic spray is used for disinfection
Masks are compulsory at the property
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant
Property follows sanitization practices of COVID-19 Guidelines (CDC)
No elevators
Number of buildings/towers - 4
Total number of rooms - 34
Number of floors - 3