In a regional park

Located in Mérida, Hacienda Santa Cruz is in a regional park, within a 15-minute drive of Museum of the City of Merida and Mérida Cathedral. This 4-star hotel is 7.8 mi (12.6 km) from Plaza Grande and 7.8 mi (12.6 km) from Municipal Palace of Merida.

Make yourself at home in one of the 25 air-conditioned rooms featuring plasma televisions. Your pillowtop bed comes with premium bedding. Rooms have private patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Treat yourself with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.

Featured amenities include multilingual staff, luggage storage, and laundry facilities. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.

Satisfy your appetite at "Valentina", a poolside fine-dining restaurant which features a bar/lounge and a garden view. Dining is also available at the coffee shop/café. Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:30 AM to 11 AM for a fee.

Useful informations

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

The front desk is open daily from 6:00 AM - 9:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
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• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Other things you would like to know

Service animals not allowed
Pets not allowed
Gap period enforced between guest stays - 24 hours 24 hours
Shield between guests and staff in main contact areas
LGBTQ friendly
Property follows sanitization practices of Safe Travels (WTTC - Global)
Temperature checks are available to guests
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Staff wears personal protective equipment
Masks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Essential workers only - NO
Protective clothing is available to guests
Contactless check-in is available
Gloves are available to guests
No cribs (infant beds) available
No rollaway/extra beds available
No elevators
Contactless check-out is available
Property confirms they are implementing guest safety measures
Individually-wrapped food options are available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Commonly-touched surfaces are cleaned with disinfectant
Year Built - 1640
Total number of rooms - 25
Number of floors - 1